Awards, accreditation, partners, and membership

Our brands of excellence

• RCVS Award for Outstanding Client Service

  The Practice holds the prestigious Royal College of Veterinary Surgeon’s (RCVS) Award in Client Service at the grade of ‘Outstanding‘. The Award is the highest level of recognition given to veterinary practices by the RCVS’s Practice Standards Scheme (PSS) to acknowledge where practices excel and highlight first-class standards of veterinary service. Only five equine veterinary practices in the UK hold this Award and we are honoured to be part of this elite group. We first received the award in 2018 and were again graded ‘Outstanding‘ in 2025.

  Our 2025 report:
  Members of staff clearly work as a close knit team, sharing information on cases effectively to ensure excellent continuity of care and client satisfaction. Clients can request specific vets and care is made to ensure follow ups are with the same vet. New vets are sometimes introduced to clients by involving them in aftercare of cases, allowing clients to build up trust and to enforce the ethos of a cohesive team working together. Feedback is taken very seriously and the practice have made changes based on client information, for example, a new phone system has been introduced, which is working well. Team members also man dedicated lines to ensure calls are dealt with efficiently. The team also host many client evenings and events, with great imagination and enthusiasm. In addition to more formal lectures, they have organised children’s events and even a bake off. The social media pages are of an extremely professional standard and are utilised to update clients on staff members, events and information.
  Avice O’Connor, RCVS Practice Standards Scheme Assessor

  Our 2018 report:
  “Client communication is excellent, and the practice monitors and responds to client feedback effectively. The PSS client questionnaire achieved 2.5 x the required number of replies, with very positive feedback. All members of this team should be very proud of the exceptionally high standard of service that they provide for their clients.”
  Malcolm Whitehead, RCVS Practice Standards Scheme Assessor.

  RCVS Website - PSS Awards

  

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• RCVS accredited practice

  The Practice has been recognised by our governing body, the Royal College of Veterinary Surgeons, as an accredited equine practice in their Practice Standards Scheme. Owners of animals that use veterinary practices recognised in this scheme can be assured that the veterinary care they receive meet the stringent standards required.

  Our 2022 report:
  “The practice clearly are a close team who seem to work well together in a supportive and forward-thinking environment. The clinic has high clinical and clerical standards and use technology to the benefit of vets and clients, providing options for payment during visits and using QR codes to provide Cascade medicine information when required. Clinical governance is performed particularly well here, with evidence of evidence-based protocols with reflection and changes to processes when required in an open, friendly culture.”
  Lizzie Barker, RCVS Practice Standards Scheme Assessor

  Our 2018 report:
  “This practice works closely with the RVC, London and takes students from the RVC all year round for mainly ambulatory equine training. One of the directors is a certified equine medicine specialist, and accepts referrals from other practices. All documentation was of a high standard, and the facilities were very well designed and organised. The practice was very well equipped. All members of staff that I spoke to impressed me with their obvious competence and commitment to maintaining high standards. All members of this team should be very proud of the extremely high quality of service that they provide for their patients and clients.”
  Malcolm Whitehead, RCVS Practice Standards Scheme Assessor

  RCVS website PSS Accrediatation

  Watch RCVS video

  

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• The Equestrian Business Awards – Vet Practice of the Year 2021

  Buckingham Equine Vets were crowned The Equestrian Business Awards winners of Vet Practice of the Year for 2021. At a gala dinner, leading businesses from all over the country gathered at the Village Hotel in Nottingham to celebrate the achievements of the equestrian industry.

  The awards were presented following a national search for the very best equestrian small businesses. Vets, farriers, therapists, trainers, grooms, and many other professionals were all recognised for their ongoing achievements. Buckingham Equine Vets were commended for their high levels of horse care and customer service, as well as their strong team ethic and commitment to training the next generation of vets.

  The awards were started this year to recognise the hard work given by equestrian businesses throughout the UK. With 5,491 nominations for 2,300 businesses and professionals across the 14 categories. It is hoped the awards, in helping small businesses thrive following the challenging couple of years in light of COVID 19, will support those dedicated to upholding animal welfare.

  The Equestrian Business Awards winners

  

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• Partnership with the Royal Veterinary College

  The practice is privileged to be in a unique partnership with one of the world’s leading veterinary institutions, the RVC.

  In the first collaboration of its kind the RVC and Buckingham Equine Vets work closely together to further advance the quality of equine care provided by the Practice, while at the same time, offering advanced teaching facilities for veterinary students.

  The agreement provides the Practice with organisational and financial support, as well as clinical back-up from world leading experts at the largest and oldest independent veterinary school in the UK.

  RVC website

  

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• XLVets Equine

  Through membership of XLVets Equine the Practice is able to work closely with other member practices throughout the UK to share experience, knowledge, ideas and skills in order to define and deliver the highest standards of equine health, care and welfare. XLVets Equine are a collaborative group of over 100 equine vets endeavouring to be nationally recognised as the ‘quality mark’ for veterinary care for horses, ponies and donkeys.

  XLVets Equine website

  XLVets Equine factsheets

  

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Useful Links

Meet the team

Getting to us

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Meet the team

Getting to us

Register online as a new client